Privacy Policy

Effective November 13, 2026

This Privacy Policy explains how Trunnio Inc. ("Trunnio", "we", "us") collects, uses, shares and protects personal information on our website and through our AI agents. Trunnio serves equipment dealers and rental companies. When our agents talk to a dealer's customer, we act as that dealer's service provider.

1. Information we collect

From website visitors and prospects: name, work email, phone, company, role and what you tell us when you request a demo.
From our customers' end customers: name, contact details, company, equipment of interest, quote and service history, and the content and recordings or transcripts of calls, chats, texts and emails handled by our agents.
Business system data from connected CRM, DMS, ERP and telephony tools, as authorized by the dealer.
Device and usage data such as IP address, browser, pages viewed and cookies (see our Cookie Policy).

2. How we use information

To provide, secure and improve the Services, including answering inquiries, routing requests, preparing quotes and updating records.
To respond to demo and support requests and to send business communications about the Services.
To detect fraud and abuse, enforce our Terms and meet legal obligations.
To create de-identified, aggregated insights about the Services.

3. How we share information

With the dealer or rental company the information relates to.
With service providers under contract, such as cloud hosting, telephony and messaging, transcription, analytics, security and AI model providers.
To comply with law, protect rights and safety, or in a business transfer such as a merger or sale.
With your direction or consent.

We do not sell personal information, and we do not use customer conversations to train third-party general-purpose AI models.

4. Retention and security

We keep information only as long as needed for the purposes above or as our customer contract and the law require, then delete or de-identify it. We use administrative, technical and physical safeguards, including encryption in transit and at rest and access controls. No system is completely secure.

5. Your rights

Depending on where you live, you may have rights to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising or sale. Email contact@trunnio.com to make a request. If your information was handled for a dealer, we may refer your request to that dealer. We respond within the time the law allows, and you may appeal a denial by replying to our response.

6. Children

The Services are for businesses and are not directed to children under 16.

7. Changes

We may update this Policy and will post the new version here with an updated effective date.

8. Contact

Trunnio Inc., a Delaware corporation. Email: contact@trunnio.com.